Excellence in Action award recognizes superior commitment to quality
ST. ANTHONY, Minn. (Nov. 1, 2018) — Pearl Garden, located within St. Anthony Health & Rehabilitation, received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
Pearl Garden received the Customer Satisfaction Award.
“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”
To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”
This is the first year that Pearl Garden has earned this national award.
For more information, contact St. Anthony Health & Rehabilitation at 612-788-9673.
At 92 years old, Louise Spencer dares to dream. Earlier this summer at Chandler Place, we learned about Louise’s surprising lifelong aspiration to drive an 18-wheeler. The love of her life of 30 years drove a semi for 30 years, but she never got behind the wheel herself. Watch as Louise towers above spectators from a big rig!
Check out all of the news coverage!
In her apartment, Louise holds her “Certificate of Completion” for being an Honorary Truck Driver.
Excellence in Action award recognizes exemplary commitment to quality
MINNEAPOLIS, Minn. (Aug. 16, 2016) — Chandler Place today announced that it has received the 2016 Excellence in Action award from My InnerView by National Research Corporation for workforce satisfaction in assisted living. The community is managed by The Goodman Group, a national leader in developing and managing senior living and health care communities. This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, director of strategic partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
“We are very proud to be recognized for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said William Huseonica, executive director of Chandler Place. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Chandler Place has been a part of the St. Anthony community for 30 years this November, and we look forward to serving the area for many more years to come.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”
Excellence in Action award recognizes exemplary commitment to quality
ST. ANTHONY, Minn. (Sept. 11, 2015) — Chandler Place today announced that it has received the 2015 Excellence in Action award from My InnerView by National Research Corporation for customer satisfaction in assisted living. The community is managed by The Goodman Group, a national leader in developing and managing senior living and health care communities. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care – patient-centered care – for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”
“We are very proud to be recognized for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said William Huseonica, Executive Director of Chandler Place. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Chandler Place has been a part of the St. Anthony community for 29 years this November, and we look forward to serving the area for many more years to come.”
The Excellence in Action awards are presented exclusively to National Research clients that use My InnerView products. Client facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”
Chandler Place is one of five Goodman Group managed communities to receive the award this year. The others recognized include The Commons on Marice, Eagan, Minn.; The Village Senior Residence, Missoula, Mont.; Westpark Village, Billings, Mont.; and Terracina Grand, Naples, Fla. Chandler Place and The Commons on Marice are the only 2015 award recipients in the Minneapolis metro area.
Guest Speaker Elizabeth (Betty) Strohfus, WWII-Era WASP Pilot, Inductee of Minnesota Aviation Hall of Fame
Who: Chandler Place is hosting a special event to recognize military wives of veterans and female veterans residing at Chandler Place/Pearl Garden whose loved one or the veteran themselves have served in the Army, Air Force, Air Corp., Marines, Navy and Red Cross. Chandler Place resident veterans include two Bronze Star and one Purple Heart recipient. They expect to have 60-75 women in attendance.
Growing up in Minnesota, guest speaker Betty Strohfus graduated from Faribault High School in 1937. She got the opportunity to experience flying and loved it, and sold her bike to get a loan to join the local Sky Club. In 1943, she joined the WWII Women Airforce Service Pilots, a.k.a. WASPs, the first women in history to fly America’s military aircraft. She flew eight different aircraft on many training missions against U.S. Army targets. She also instructed male cadets in instrument flight. Betty has traveled to more than 28 states telling her story to thousands of people. She was inducted into the Minnesota Aviation Hall of Fame in 2001. Betty currently lives in Faribault. Please join us for this great opportunity to hear Betty speak and meet our Chandler Place military wives and female veterans.
What: In honor of National Women’s History Month in March, Chandler Place is hosting a private luncheon to recognize all female residents at the senior living community who were married to a veteran or are a veteran themselves.
This year is the 35th anniversary of the Women’s History Movement and the National Women’s History Project. During 2015, we are helping to recognize and celebrate the many ways that women’s history has become woven into the fabric of our State and nation.
Why: Military wives and female veterans play a key role in serving and protecting our country, and supporting their families. Their many accomplishments and contributions deserve being recognized.
When: Tuesday, March 31, 2015 – 1:30 – 2:30 p.m.
The Fountains Dining Room
3701 Chandler Dr. NE
Minneapolis, MN 55421
ST. ANTHONY, Minn. (August 14, 2015) – Chandler Place and St. Anthony Health Center, premier senior living communities located on the same campus, will hold an Open House featuring their innovative health and wellness programs and services. The event will take place on Thurs., August 20 from 4-7:00 p.m. Chandler Place is located at 3701 Chandler Drive, and St. Anthony Health Center is at 3700 Foss Road.
The program will begin at 5:30 p.m. with an introduction from St. Anthony Village Mayor Jerry Faust, as well as Mike Gaulke, Campus Spiritual Director; William Huseonica, Chandler Place Executive Director, and Mary Yaeger, St. Anthony Senior Living Campus Director. The Gustavus Adolphus Lutheran Church children’s summer group, comprised of 15 children and youth, will perform select songs from their 2015 musical, “Life of the Party.” The Chandler Place Choir will also perform. RSVP’s are not required.
Attendees will have the opportunity to learn about many of the innovative programs and services at the campus, provided by senior living industry leader and management company, The Goodman Group. The company has managed St. Anthony Health Center for 48 years and Chandler Place for 29 years.
FIT Functional Fitness Demonstrations
Chandler Place first floor, 4:15, 4:45, 5:15, 6:15 and 6:45 p.m.
Valiant Veterans Program
Chandler Place first floor, 4:00, 4:30 and 6:30 p.m.
Food for Life Demonstrations with Executive Chef Patrick Conway
Chandler Place second floor, The Fountains Restaurant, 4:30, 5:00 and 6:30 p.m.
New Therapy Gym
St. Anthony Health Center first floor, open 4:00-7:00
Food for Life is a trendsetting, plant-based dining program that emphasizes locally grown and organic whole foods. Residents can now enjoy Food for Life at Chandler Place’s restaurant style dining room, The Fountains. Unlike at other senior living communities, residents can choose from a variety of options off a menu.
FIT Functional Fitness is designed to go beyond typical senior fitness programs to help improve residents’ core strength, balance, and cardiovascular health to promote overall wellbeing.
St. Anthony Health Center’s state-of-the-art therapy gym is designed to incorporate the elements of The Goodman Group’s Soulful Environments. The gym’s beautiful water feature, maximizes the use of natural light, soft colors and smooth corners to promote harmony, mindfulness, peace, and healing.
Attendees can also learn about Pearls of Life, a comprehensive memory care program, combining research, education and training into the three pearls of home, health and enrichment. Additionally, Valiant Veterans is a Life Enrichment program open to anyone who has served in the U.S. military, as well as their spouses, family members and friends.
ST. ANTHONY, Minn. (Nov. 26, 2014) – Chandler Place, a senior living community managed by The Goodman Group, is proud to announce that Life Enrichment Assistant and Valiant Veterans Club Coordinator, Char Antoine, recently received the 2014 Life Enrichment Award through Care Providers of Minnesota, a state-wide association for older adult health services.
Char Antoine, Life Enrichment assistant at Chandler Place in St. Anthony since February 2009, was presented with her award at the Care Providers of Minnesota Convention at the Care Providers Celebration of Caring dinner on Tuesday, Nov. 18. The award acknowledges the people, programs, and teams whose efforts enhance or enrich the lives of residents and strive to make life more meaningful. The nominee empowers and supports individuals at their establishments through personal engagement.
Char was nominated for her dedication and the outstanding work she has done with all of the residents at Chandler Place, and specifically the compassion that she has shown through her resident programming for Valiant Veterans. Her zest for life and caring personality are immediately apparent in her interactions with residents, their families, and staff. As a life enrichment assistant, part of her job is to help residents, but it’s the way she does it that has earned her this special recognition.
“Char has demonstrated a keen ability to deliver person-centered care through her dedicated support of our Life Enrichment program,” commented Jodi Saeko, executive director, Chandler Place. “She uses all her talents and boundless energy to coordinate programs that inspire, teach, and are fun and that honor the residents’ service to our country.”
“The program she initiated to honor veterans at Chandler Place epitomizes the Air Force core values of Integrity first, Service before self and Excellence in all we do,” said Timothy Cossalter, Brigadier General (Ret) Air National Guard Outreach Director, Office of Senator Klobuchar; and Steve Campos, CMSgt (Ret) United States Air Force & Air National Guard American Legion, AMVETs, Beyond The Yellow Ribbon Metro State University, in a letter of recommendation.
They went on to say, “Her attention to detail on the Memorial Day and Veterans Day events would be described as a ‘best practice’ for Minnesota and beyond! Not only did she provide the WWII veterans a special lunch to honor them, she went above and beyond to provide each one with a dog tag inscribed with the years they served, their service branch, and more importantly, the Chandler main phone number if needed. The veterans were joyous at receiving the special memento. Brigadier General (Ret) Cossalter and I witnessed the grateful veterans thanking her for thinking outside the box to provide the dog tags.
An important highlight of her efforts was the wall featuring the actual photos of Chandler’s veterans when they served, some over 70 years ago! This display, along with flawless events for Chandler’s veterans, has not gone unnoticed. Through her determination and passion to honor veterans, she has greatly improved the quality of their life at Chandler Place Assisted Living. One final example of excellence is her work to provide three Chandler veterans the opportunity to visit Washington D.C. and the WWII memorial. Making it possible for them to participate in an Honor Flight is a shining example of Minnesota’s way to honor WWII Veterans.”
Presenting the award was Patti Cullen, president and CEO of Care Providers of Minnesota; and Tom Pollock, administrator, Park River Estates Care Center and Board of Director’s Chair, Care Providers of Minnesota. Char was presented with his award during an awards dinner, which is part of the three-day educational convention for long-term care providers.
Excellence in Action award recognizes exemplary commitment to quality.
CHASKA, Minn. (Sept. 10, 2014) — Chandler Place, a senior living community in St. Anthony, Minn., managed by The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that it has received the 2014 Excellence in Action award from My InnerView by National Research Corporation for workforce satisfaction in assisted living. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”
“We are very proud to be recognized with this award for a second consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Jodi Saeko, executive director of Chandler Place. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Chandler Place has been a part of the St. Anthony for nearly 26 years and we are looking forward to continuing to serve this community for many more years to come.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” The workforce satisfaction award does not apply to independent living communities.
The others recognized include Westpark Village in Billings and The Village Senior Residence in Missoula, Mont.; Regal Palms in Largo, Fla.; The Residence at Timber Pines in Spring Hill, Fla.; and Terracina Grand in Naples, Fla. These communities, as well as Chandler Place, were awarded the 2013 Excellence in Action awards.
New National Functional Fitness Program Developed for The Goodman Group Managed Communities Holds Local Pedalthons.
MINNEAPOLIS, Minn. (Sept. 4, 2014) — Residents of Chandler Place and St. Anthony Heath Center, Goodman Group managed senior living communities, are pedaling toward fitness during Active Aging Week! The International Council on Active Aging® (ICAA) is challenging organizations throughout North America to come up with ways to motivate older adults to stay active and benefit from healthier lifestyles. The two communities have accepted the challenge and are hosting Pedalthons on September 22 in conjunction with the company’s national FIT Functional Fitness™ program.
FIT Functional Fitness™ is a personalized program developed by The Goodman Group in partnership with a physical therapist and board-certified geriatric specialist. The program’s targeted exercises are designed to deliver the maximum benefit for each participant. The goal is to increase overall health and well–being, reduce potential for falls, encourage residents to remain active, and, where possible, reduce the need for assisted mobility devices.
FIT Functional Fitness™ incorporates four fitness programs
, taking current health levels into consideration and allowing all residents participate, no matter their current functional fitness level. As their strength and endurance increases, residents may choose to progress to other programs offered. The four FIT Functional Fitness™ programs include:
- FIT to be Strong™ – The core of the FIT Functional Fitness™ program, FIT to be Strong incorporates strength building exercises done lying down, and balance exercises while standing. Both use weights on the arms and legs.
- FIT to be Strong Seated™ – Strength building exercises using weights while sitting in a chair.
- FIT to Stretch™ – Stretching exercises aimed at decreasing pain, improving range of motion, while promoting relaxation.
- FIT to Pedal™ – Endurance-based exercise where participants use a stationary peddler.
“Research shows that with regular exercise, many of the physiological changes related to aging can be prevented or postponed,” says Katie Westberg, national director of Life Enrichment at The Goodman Group. “With FIT Functional Fitness™, participants can see long-lasting and significant strength training benefits within an 8-16 week period.”
The annual theme for Active Aging Week 2014 (Sept. 21-27) is “Let the Adventure Begin.” Residents of Chandler Place and St. Anthony Health Center who are currently participating in FIT Functional Fitness™ will pedal as they watch video of the fall foliage along The Great River Road to reach the Gulf of Mexico, their ultimate adventure destination. Participants’ mileage will be combined. Friends, family and staff will be there to cheer on participants.
Minnesota community recognized by national program for best practices in quality care.
MINNEAPOLIS, Minn. (July 3, 2013) — Chandler Place has been selected as a 2013 recipient of the Silver – Achievement in Quality award for its outstanding performance in the health care profession. The award is one of three distinct awards possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The competitive award program highlights select facilities across the nation that serve as models of excellence in providing high-quality long term care.
“To earn an award at this level requires the unwavering commitment of each individual in a facility,” said Mark Parkinson, President and CEO of AHCA/NCAL. “Chandler Place deserves the Silver Quality Award for its accomplishments, and I congratulate each and every person that helped in this constant journey of improving quality care.”
In an indication of a strengthening commitment to quality care in skilled nursing and post-acute care centers, the AHCA/NCAL National Quality Award Program saw success rates of applicants for the Silver award increase from 17 percent to 20 percent. Chandler Place was one of 59 facilities nationwide and one of three facilities in the state of Minnesota to receive the Silver-level award this year.
The program has three levels: Bronze, Silver and Gold. Facilities begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next. As a recipient of the Silver – Achievement in Quality award, Chandler Place has demonstrated systematic advancements in quality, plans for continual improvement and sustainable organizational goals. Chandler Place may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.
The award will be presented to Chandler Place during AHCA/NCAL’s 64th Annual Convention and Exposition, October 6-9, 2013, in Phoenix, Ariz.